I don’t want to make myself sound like an angel or anything, but…
I have a lot of patience. (I’m a freakin’ 8th grade teacher.)
I’m kind. ( I keep the ugly comments to myself)
I’ve almost NEVER met a stranger. (I’m friendly and don’t judge.)
If I never speak to someone that can’t understand me, ME in my best phone voice I will be very happy. I know that I have a southern accent, but when I am on a business call - the accent is all but gone. I speak clearly.
What is all of this about? My f’n computer battery. Yep, favorite word of the day has been the f-bomb. (Mom, remember it’s Linda’s fault. Linda, thanks for taking the fall. lol)
As you all remember I called over a week ago and was told I would have it back in 1-2 business days. BIG FAT LIE!! I waited until this weekend to call and check. I spoke to 3 different people just to be told that the department I needed was not open on weekends. I was frustrated. I let them know, but I also asked WHO this department was and how do I find them quickly. Answer: Call the same number. Ask for a case manager. Between the hours of 10-5 pacific.
Monday was a wash and I didn’t get to call. So, today was THE day. I called, gave all my information to guy that I could barely understand. Asked to be transferred to a case manager. I was transferred to someone else. Gave all of my information. Asked to be transferred to a case manager. I was transferred to someone else. I gave them ALL of my information and then some. Asked to be transferred to a case manager. I was transferred to a technician. Gave him ALL NO information but A LOT of my favorite word. I got nothing. You see in the world of customer service, if you get angry and hostile, they transfer you to a supervisor. I guess HP is the only f’d up company that doesn’t do this. I used to be said supervisor. I know. So, I give the tech my info. He puts me on hold. Comes back and asks if I sent the defective battery back. OH, NO. YOU.DID. NOT.JUST.SAY.THAT. I screamed, “You have my f’n battery. I just want it back.” He then proceeds to start in about how I shouldn’t have sent the battery in with the laptop. I LOST MY SHIT. I proceeded to tell him in a very ugly way that I understand that NOW, however it was NOT told to me or put on the PAPERWORK that they sent me. It said to not send the power cord or any extras that didn’t come with the computer. Last time I checked laptops came with batteries attached and aren’t power cords. I then reminded him in a loud, rude way that him telling me what I did wrong was only going to piss me off even more and I did not think that would be good for him. (If only he could see that I’m barely 110 lbs and 5′5″.) When I stopped yelling, he then finished with that department is CLOSED for the day. I went postal. I was on the phone for 45 minutes asking, begging, demanding, and cursing to be transferred to the correct department and now they are gone for the day. He heard another string of cursing and I f’n told you to transfer me 15 minutes ago when they were still there. I demanded that I be CALLED back, b/c your c/s reps are tired of hearing me curse at them. He took my information and said I would be contacted in 24 business hours. (Yeah, I got your business hours.) I apologized to him and explained that if he would just do as the customer wishes his day would have been much easier. (kind of like me not shipping the battery) So, I’m worked up. I’m irritated. I will NOT buy another HP or Compaq computer again. I like the laptop just fine, but the company sucks ass with their customer service. Not only do they transfer you to 5 different countries, they remind you of what you did wrong that you didn’t know was wrong when you did it. This is one of those “things” that I can not be smoothed over with me. I no longer like them. The relationship is over. They put me over the edge. I just want my battery.