My trip Part 1

Friday was a frustrating day. It started early in the morning when I woke up and went to take a shower. Someone was in the shower upstairs so I waited..and waited. Finally, I decided to jump in and just deal with the lack of water pressure that I have when someone upstairs is in the shower too. I washed my hair and was just putting the conditioner in my hair when the water went ICE COLD. not fun. So, I wrapped my hair in a towel and waited for someone to get out of the shower and the water to warm up. It didn’t happen. At 7:15, when I normally leave the water was still cold. I had to rinse my hair in my itty bitty kitchen sink because I could not bring my self to get back into the shower and I don’t have a tub. I was a little late for school. The kids were great! I was surprised since it was the last day before Spring Break. I had another teacher cover the last few minutes of my last class so I could get on the road. I raced home to finish packing since I didn’t get to do that in the morning thanks to the cold shower. On the road….

I put in my audio book of A Tree Grows in Brooklyn and headed to Denver. I was starving, but wanted to be on the road a little longer before I stopped. It started snowing as soon as I saw the sign for Vail Pass. Traffic slowed, but was still moving. The snow cleared and I started seeing signs that traffic was slow ahead and to expect delays. I decided to stop and grab some food. I was really hungry and knew that I would be grumpy if I didn’t. Bad, bad idea. It was a 35 minute stop because of all the traffic. Back on the road and making good time for another 20 minutes and then traffic stopped. People were out of their cars and chatting. I couldn’t see how far it was backed up in front of me or behind me. I don’t know how long we sat there. But, I did not have much time to make it to the airport. I frantically started making phone calls. Finally, I made it to the airport and parked at 7:50 pm. My flight was at 8:45. I jumped on the shuttle and made it to the Frontier counter at 8:05. Five minutes too late to guarantee that my bags would make it on my flight. FIVE minutes. I grabbed my clothes and shoes for the walk on Saturday and shoved them into my carry on. I couldn’t grab my make-up or other necessary items since they couldn’t go through security. What am I really going to do with my deodorant? Seriously. I then ran as fast as I could in my cowboy boots to my gate. AND the plane had just arrived. They were unloading. I guess that was good for me, but damn, why did I run? We loaded and had to wait on a passenger and their luggage. All I kept thinking was if we are waiting, please go get my bag and throw it in. please. please. I sat next to a very nice man that spilled over into part of my seat. I guess he was lucky that I’m so small because the plane was full. Good flight. We arrived at midnight and my luggage made it! I went to bed around 1:30ish, just to get up at 7 for the walk.

More to come.

HP Customer Service at its WORST

I don’t want to make myself sound like an angel or anything, but…

I have a lot of patience. (I’m a freakin’ 8th grade teacher.)

I’m kind. ( I keep the ugly comments to myself)

I’ve almost NEVER met a stranger. (I’m friendly and don’t judge.)

If I never speak to someone that can’t understand me, ME in my best phone voice I will be very happy. I know that I have a southern accent, but when I am on a business call - the accent is all but gone. I speak clearly.

What is all of this about? My f’n computer battery. Yep, favorite word of the day has been the f-bomb. (Mom, remember it’s Linda’s fault. Linda, thanks for taking the fall. lol)

As you all remember I called over a week ago and was told I would have it back in 1-2 business days. BIG FAT LIE!! I waited until this weekend to call and check. I spoke to 3 different people just to be told that the department I needed was not open on weekends. I was frustrated. I let them know, but I also asked WHO this department was and how do I find them quickly. Answer: Call the same number. Ask for a case manager. Between the hours of 10-5 pacific.

Monday was a wash and I didn’t get to call. So, today was THE day. I called, gave all my information to guy that I could barely understand. Asked to be transferred to a case manager. I was transferred to someone else. Gave all of my information. Asked to be transferred to a case manager. I was transferred to someone else. I gave them ALL of my information and then some. Asked to be transferred to a case manager. I was transferred to a technician. Gave him ALL NO information but A LOT of my favorite word. I got nothing. You see in the world of customer service, if you get angry and hostile, they transfer you to a supervisor. I guess HP is the only f’d up company that doesn’t do this. I used to be said supervisor. I know. So, I give the tech my info. He puts me on hold. Comes back and asks if I sent the defective battery back. OH, NO. YOU.DID. NOT.JUST.SAY.THAT. I screamed, “You have my f’n battery. I just want it back.” He then proceeds to start in about how I shouldn’t have sent the battery in with the laptop. I LOST MY SHIT. I proceeded to tell him in a very ugly way that I understand that NOW, however it was NOT told to me or put on the PAPERWORK that they sent me. It said to not send the power cord or any extras that didn’t come with the computer. Last time I checked laptops came with batteries attached and aren’t power cords. I then reminded him in a loud, rude way that him telling me what I did wrong was only going to piss me off even more and I did not think that would be good for him. (If only he could see that I’m barely 110 lbs and 5′5″.) When I stopped yelling, he then finished with that department is CLOSED for the day. I went postal. I was on the phone for 45 minutes asking, begging, demanding, and cursing to be transferred to the correct department and now they are gone for the day. He heard another string of cursing and I f’n told you to transfer me 15 minutes ago when they were still there. I demanded that I be CALLED back, b/c your c/s reps are tired of hearing me curse at them. He took my information and said I would be contacted in 24 business hours. (Yeah, I got your business hours.) I apologized to him and explained that if he would just do as the customer wishes his day would have been much easier. (kind of like me not shipping the battery) So, I’m worked up. I’m irritated. I will NOT buy another HP or Compaq computer again. I like the laptop just fine, but the company sucks ass with their customer service. Not only do they transfer you to 5 different countries, they remind you of what you did wrong that you didn’t know was wrong when you did it. This is one of those “things” that I can not be smoothed over with me. I no longer like them. The relationship is over.  They put me over the edge. I just want my battery.